Due Date Reminder

Within Accounting as a Service, the Due Date Reminder Communication keeps consumers informed about upcoming payment due dates — helping them stay on top of their obligations and ensuring a smooth payment experience.

This communication can serve two primary purposes:

1. Payment Reminder for Open Invoice: to remind consumers to transfer the payment before the due date.
2. Pre-announcement for Direct Debit: to inform consumers that a direct debit will soon be executed (only applicable when the order already exists in Accounting as a Service).

By sending these notifications automatically, businesses reduce payment delays, improve cash flow predictability, and enhance overall consumer satisfaction.

Sample

Key Benefits

Reduced payment delays

Reminds consumers of upcoming due dates, lowering the risk of missed or late payments.

Enhanced transparency

Clearly communicates the amount due, payment date, and payment method (transfer or direct debit).

Improved consumer experience

Proactive reminders reduce uncertainty and prevent unnecessary service inquiries.

Fully automated

Triggered automatically from Accounting as a Service without manual effort.

White-label flexibility

Templates can be designed and worded to fit each client’s tone and brand identity.

Trigger and Logic

The communication is triggered automatically when a payment due date is approaching, based on the configuration in Accounting as a Service.

• For open invoice payments, the message reminds the consumer to transfer the payment before the due date.
• For direct debit payments, the message acts as a pre-announcement, confirming the upcoming debit and expected execution date.

Suppression Rules

There is no suppression rule for this email. The email will only be triggered for configured payment methods.

Dynamic Message Content

The Due Date Reminder Communication can display different content depending on the payment scenario and account context:

• For open invoice payments:
  • Ttal amount due
  • Due date
  • Payment reference and transfer details
• For direct debit pre-announcements:
  • Date of upcoming debit
  • Amount to be debited
  • Reference to the original order or invoice

Templates can include both fixed and conditional text blocks to reflect the consumer’s payment method.
Clients can also add optional call-to-action links, such as a payment page (if the paypage feature is active), or direct consumers to self-service portals.

Customization Options

Clients can fully configure the Due Date Reminder Communication to reflect their business model and communication strategy.

Available customization options include:

• One due date reminder template per language and company code (legal entity).
• Option to differentiate content for open invoice and direct debit scenarios.
• White-label design with adaptable layout, colors, and branding.
• Configurable text blocks to align with tone and message purpose.
• Optional marketing or informational sections (e.g., link to help center, subscription renewal, or upcoming offers).
• Templates are responsive and optimized for both desktop and mobile devices.

Event specific parameters

Accounting as a Service provides a general list of parameters that are communicated for all consumer communications which are documented here.

The following parameters are provided by Accounting as a Service and can be used to personalize the Due Date Reminder template.
Clients can decide which of these parameters to include in their message text or design.

• Days until Due Date: Number of days remaining until the payment due date (negative if overdue).
• Due Date: The date by which payment should be completed or direct debit will be executed.
• Expected payment amount: Total amount being due soon.
• Payment Reference: Reference to be used when making the transfer. (in case of open invoice)
• Invoice Reference: Invoice number, the due date reminder refers to
• Order Number: Order number, the due date reminder refers to