Claim Processing Outcomes

After submitting a claim, it’s important to track its status to determine if it was accepted or rejected. The outcome of your claim can be retrieved through the GET transaction request. Here’s how you can understand the results:

• Confirmation:
  If the claim is accepted, you will receive a confirmation. The confirmation response will include essential details such as the claim reference number, contract number, amount, and currency. This information helps you track and manage the successful claim.

• Rejection:
  If the claim is rejected, the rejection response will provide details including the rejection date, type, description, reference number, contract number, amount, currency, and reasons for rejection. This allows you to address any issues or errors and resubmit if necessary.

Retrieving Processing Outcome

Follow these simple steps to check the status of your claim:

1. Send GET Request:
   Send a GET request to the transactions endpoint, including the date parameters- from and to.

2. Check Response:
   In the response, look for the attribute"type"and its associated value.

3. Review the Details:
   Review the details of the CONFIRMATION or REJECTION object in the response body.

Sample Request

GET {{collection_api_base_url}}/v1/transactions?from=2024-05-22&to=2024-05-23

Sample Response Body

[
    {
        "sortNumber": 0,
        "id": "3387532a-0e22-49a2-bb5b-ad92abf21fb0",
        "type": "CONFIRMATION",
        "customerNumber": "K1798010996",
        "claimNumber": "951104528",
        "confirmation": {
            "date": "2023-01-12",
            "type": "INVOICE",
            "number": "I87999387",
            "contractNumber": "V113951839",
            "amount": 43.76,
            "currency": "EUR",
            "additionalProperties": {}
        }
    },
    {
        "sortNumber": 1,
        "id": "93ea955f-4ee4-45d9-8958-53dd22666a60",
        "type": "REJECTION",
        "customerNumber": "K924349102",
        "claimNumber": "839744452",
        "rejection": {
            "date": "2023-07-02",
            "type": "CLIENT_INTERESTS",
            "number": "I577469858",
            "contractNumber": "V1282496326",
            "amount": 372.07,
            "currency": "EUR",
            "reason": "CUSTOMER_ABROAD",
            "additionalProperties": {}
        }
    }
]