FAQ for Consumers

Below is a list of questions often asked by consumer to merchants when using Riverty Payment Methods. Please feel free to add some or all of these FAQs to your webshop's FAQ page.

Product Explanations

Riverty Invoice

With Riverty Invoice you have until 14 days after shipment to pay the invoice. Riverty will carry out the payment process. Therefore, you will receive payment information via e-mail from Riverty for your purchases. Please check the payment information email for payment details. Payment options may include pay-by-link, via the MyRiverty App or web portal, and bank transfer depending on your country of purchase. If you are unable to make the payment or would like to dispute the purchase, please pause the transaction via the MyRiverty App or web portal.

Riverty Pay-In-3 & Fixed Installments

With Riverty you can easily pay your order in installments. Select the desired term in the checkout and complete the purchase as usual - a signature is not necessary. Upon completing the transaction, you will receive an email from Riverty containing the details of your payment terms. You will have 30 days to receive and inspect your order before the first installment is due.

On the installment due date, Riverty debits the monthly installment from your bank account as specified during checkout. You can check the status of your invoice and your installment plan at anytime in MyRiverty app or web portal.

Consolidated Invoice

With Riverty Consolidated Invoice all of your purchases within the payment period (usually a month) are collected and billed at the end of the month. You have 14 days after billing to pay the outstanding amount. You can check the status of your current invoice at anytime in the MyRiverty App or web portal.

FAQs

How can I pay a Riverty invoice?

Germany & Austria

Direct debit: pay simply and conveniently by SEPA direct debit. To do this, log in to your MyRiverty account or the Riverty app, enter your bank details and click on "Pay" for the desired invoice. You can also pause the invoice and update if you have a return.

Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email or shown in MyRiverty, so that your payment can be charged to the correct invoice.

Netherlands

Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice. IDEAL: With iDEAL you can make online payments in a reliable, secure and easy way. Payments are done using the mobile banking app or the online banking environment of your own bank. iDEAL is a direct online transfer from your bank account to the bank account of a retailer.

Sweden

SWISH: You can also pay your purchase by Swish. To do this, log in to your MyRiverty account or the Riverty app, go to the Payment Page, choose Swish as payment method, put in the mobile number country code and click on "Pay", then you can open and authorize with the six digit code in the Swish application. Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice. Credit Card: You can also pay your purchase with your credit card. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and select the Card you would like to pay with and click on Pay.

Finland

MobilePay: You can also pay your invoices by MobilePay. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and click on MobilePay as a payment method, type in your phone number and click on Pay. Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice. Credit Card: You can also pay your purchase with your credit card. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and select the Card you would like to pay with and click on Pay.

Norway

Vipps: You can also pay your invoices by Vipps. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and select on Vipps as a payment method, type in your phone number, you will be then redirected to the Vipps App, after that, you and click on Pay. Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice. Credit Card: You can also pay your purchase with your credit card. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and select the Card you would like to pay with and click on Pay.

Denmark

MobilePay: You can also pay your invoices by MobilePay. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and click on MobilePay as a payment method, type in your phone number and click on Pay. Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice. Credit Card: You can also pay your purchase with your credit card. To do this, please log in to your MyRiverty account or the Riverty app, and then go to the Payment page and select the Card you would like to pay with and click on Pay.

Belgium

Bancontact: you can also pay with Bancontact. To do this, please log in to your MyRiverty account, and then go to the Payment page, confirm paying with Bancoctact enter your bank details or click on show QR code and click on Pay for the desired purchase. Bank transfer: You can also pay your invoices by bank transfer. Please use the bank details mentioned in the payment information that Riverty has sent you via email, so that your payment can be charged to the correct invoice.

Why did I receive a payment information from Riverty?

Riverty is our partner for [invoice, direct debit, fixed installment, monthly invoice]. Once you have selected one of the payment methods, Riverty will send you a summary of your purchases and all the information about the payment method. Riverty is widely offered payment method in Europe.

Why I have not received payment information from Riverty?

You will receive the payment information when we have shipped the order. Please check https://www.my.riverty.com/ or the Riverty app to see if your purchase has been registered. Please log in with the email address you used to order from the online store. Also make sure to use exactly that email address (for example check if you used googlemail or gmail).

Possible reasons for not receiving the payment summary:

  • Your payment summary was marked as spam and therefore did not land in your inbox. Check your spam filter and mark your emails from Riverty as trusted to prevent this from happening in the future. To do this, add noreply-nl@afterpay.de to your contacts.
  • Your payment summary has not been sent yet, because Riverty has not received a shipping confirmation from us. However, you should already see the purchase registered in the Riverty app or at https://www.my.riverty.com/
  • There is a spelling error in your email address. In that case reach out to us.
I received a payment reminder from Riverty even though I paid, why?

Non-matching Payment Reference: Your payment and the payment reminder may have overlapped. Another reason could be that you used an incorrect reference for payment or different bank account information than was provided in the payment information. In case of an incorrect reference it might take Riverty longer to process your payment. If you have transferred the money to a wrong bank account please reach out to your bank. Returns: Your return might not have been fully processed yet between us and Riverty. Please wait for the updated invoice or contact us in case of return problems. If you have already paid, you will be refunded the overpaid amount. After 5 Business Days: If your provided data matches the one in the payment information, and it's been longer than five days please contact Riverty Customer Service.

What happens to my Riverty invoice if I return part or all of my order?

Of course you only pay for the items you keep. If you want to return goods, contact [us; insert your shops contact info] to find out how to return your order. You can log in to Myriverty or use the MyRiverty app and mark the returned item(s) in the "Note Returns" section. Riverty will pause the due date of your invoice and update the amount that is still to be paid – so you have more time to manage your return. If you have already paid, you will be refunded the overpaid amount

Which invoices do I have open with Riverty?

Simply log into your customer account at www.my.riverty.com or open the Riverty app to view your outstanding invoices. We will let you know if there is anything to do.

What are the advantages of paying via the Riverty portal?

In the customer portal MyRiverty or the Riverty, you can easily get an overview of your orders.

  • Exact overview of amounts and payment terms
  • Payment can be made conveniently and securely - immediately or on the date of your choice – while you do not need to worry about references being incorrect
  • Simple reservation of returns
Can I extend the due date of my invoice?

Yes, if you need more time to make your payment, you can set a payment pause in MyRiverty or the Riverty app. You can extend the due date for either 7 days for free or 21 days for a small fee.

How can I avoid late fees?

We want to make sure you can easily avoid late fees. We recommend you to use MyRiverty or the Riverty app to easily keep track of your purchases and pay them on time. Be aware of Riverty first reminder mail, which will be sent to the provided email if the due date has passed. You can extend the due date, you can pause your payment in MyRiverty or the Riverty app as mentioned above. If you use the app and allow for notifications we also make you aware of upcoming due dates to reduce the risk of you forgetting.

The address on my Riverty invoice is not correct. What can I do?

You will receive payment information from Riverty so that you know which purchases are debited (direct debit) or the amount that is outstanding (invoice). Riverty uses the information that was provided when you made your purchase. If you need to change it, contact Riverty’s Customer Service.

Which information should I provide when paying with Riverty?

When placing an order, you only need to provide personal information as your name, address, e-mail address, and date of birth. We send this information to Riverty. To limit negative experiences, it is important that your information is entered correctly.